IS AN ONLINE CUSTOMER SERVICE (CHAT) AVAILABLE?
And yes! It is available at the bottom right under the small bubble. We're online to answer ALL of your questions. If we are not online when you have a question, you can write to us in this chat, an email will be sent to us directly and we will respond to your email as quickly as possible.
HOW CAN I MAKE SURE MY PURCHASE HAS BEEN DONE CORRECTLY ?
We will confirm receipt of your order by sending an email. If you do not receive a confirmation, please contact us at josiannedesilets@eetco.shop
DO I KNOW WHERE IS MY COMMAND e?
Yes, you can see the updated status of your order in real time. To do this, use the tracking # you received when confirming your order. Click directly on it to see the route of your package in real time.
ACCORDING TO MY TRACKING #, MY ORDER HAS A '' DELIVERED '' STATUS BUT IT IS NOT WITH ME. WHAT DO I DO
Please allow 3-5 working days before initiating an inquiry with the delivery company. Sometimes the package will arrive the next day or the next day. You can also contact the delivery company directly with your tracking #.
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CAN I DELETE AN ITEM FROM MY ORDER?
Yes. From your basket, it is possible to eliminate the items that you do not wish to receive before placing your order.
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CAN I CANCEL MY ORDER?
Yes. If the order has not been shipped, just write directly to josiannedesilets@eetco.shop and we will refund it.
I HAVE RECEIVED A GIFT CARD OR I HAVE A PROMOTIONAL CODE, HOW DO I APPLY IT?
At the end of your order, at the time of payment, there is a "Promotional code" box, you must enter your card number or your promotional code here.
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WHY CAN MY CREDIT CARD BE REFUSED?
Your credit card may be declined for any of the following reasons:
Your card has expired. Check the expiration date of your card.
You may have reached the limit of the amount available on the card. Check with your bank for the authorized amount of your card.
One of the data you entered is incorrect. Check that you have entered the data correctly in the corresponding fields. Sometimes the postal code associated with the card is not the same as that of the delivery address. Make sure the billing address is correct.
ARE PAYMENTS BY CREDIT CARD SECURE?
Yes, the data is transmitted encrypted by SSL. For payment by credit or debit card it is necessary to enter the CVV code (Card Verification Value). This is a code printed on credit cards used to secure e-commerce transactions. This is the 3-digit code indicated on the back of your card.
In addition to this, you will need to know more about it.
In addition to this, you will need to know more about it.
In addition to this, you will need to know more about it.