Q. What is the delivery time?

A. Orders in Quebec are generally shipped and delivered within 3 -5  business days. It is therefore necessary to exclude weekends and holidays from the calculation of the number of days for delivery.

For other destinations, you can refer to Canada Post delivery standards:

Delivery standards for Canada: 5 to 7 business days
Delivery standards for the United States: 2 weeks
Delivery standards for Europe: 3 to 4 weeks

 

Q. Can I order items from your store if I live outside of Quebec?

A. Yes, just select your province or country from the drop-down menu when entering your delivery details. 

Q. How can I return an item purchased in the online store?

A. All returns of E& Unsold Co. are accepted, provided that they are in their original packaging, unworn, and that the label is still present. This return must be made within 10 days after delivery. Refunds will be made to the original method of payment, and please note that delivery charges are non-refundable. An email notification will be sent to you once the return process is complete.

Q. To what address can I return an item?

A. E & Co. can be returned to the following address: 176 Avenue Rouleau #307, Rimouski, QC G5L 8W1.

Q. I haven't received my order but I see that it has been sent, what can I do?

A. If your order has been shipped but you have not yet received it, please follow these steps:

Wait until 10 business days have passed after receiving notice of order delivery.

Check at your usual post office to see if your package has been dropped off there.

Contact our customer service at the following address, and we will respond within 24 hours: josiannedesilets@eetco.shop.