Q. What is the delivery time?

A. Orders shipped to Quebec are generally delivered within 3 to 5 business days. It is important to note that this time frame excludes weekends and public holidays from the calculation.

For other destinations, please refer to Canada Post delivery standards:

• Delivery standards for Canada: 5 to 7 business days
• Delivery standards for the United States: 2 weeks
• Delivery standards for Europe: 3 to 4 weeks

Q. Can I order items from your store if I live outside of Quebec?

A. Yes, you can order items from our store, regardless of your location. Simply select your province or country from the drop-down menu when providing your delivery details.

 

 

you have still not received it, we ask you to follow the following steps: Wait until 10 working days have passed after receiving notice of delivery of the order. Check at your usual post office to see if your package has been left there. Contact our customer service at the following address and we will respond within 24 hours: josiannedesilets@eetco.shop

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Q. How can I return an item purchased in the online store?

A. All returns of E& Unsold Co. are accepted, provided that they are in their original packaging, unworn, and that the label is still present. This return must be made within 10 days after delivery. Refunds will be made to the original method of payment, and please note that delivery charges are non-refundable. An email notification will be sent to you once the return process is complete.

Q. To what address can I return an item?

A. E & Co. can be returned to the following address: 176 Avenue Rouleau #307, Rimouski, QC G5L 8W1.

Q. I haven't received my order but I see that it has been sent, what can I do?

A. If your order has been shipped but you have not yet received it, please follow these steps:

Wait until 10 business days have passed after receiving notice of order delivery.

Check at your usual post office to see if your package has been dropped off there.

Contact our customer service at the following address, and we will respond within 24 hours: josiannedesilets@eetco.shop.